Description

 

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

 

Customer Service Representative Role

As a Customer Service Representative, your role is the heart and soul of the Trupanion family, and you love helping as many people and pets as possible. You provide support to customers who contact us about their pet’s medical insurance over the phone and through email. You’re a great listener and an out of the box thinker who communicates effectively over the phone and in writing. You’re comfortable navigating escalated customers and sensitive conversations with a focus on providing the best experience. You are empathetic and emotionally resilient.

(Please submit a cover letter with your application!)

Required Experience:

• Minimum of 1 year in a service-oriented role
• Fluency in French

Knowledge, Skills & Abilities Required for Success:

• Customer Centric: focused on providing a positive customer experience
• Critical thinking/ think outside the box: the ability to assess, analyze, and problem solve while handling complex, gray-area situations.
• Patience/active listener: listens to truly hear their customer and their problems, and able to explain solutions in different ways until the customer understands.
• Emotional intelligence: ability to control outward emotions while handling interpersonal relationships with empathy.
• Emotional resilience: be aware of one’s own emotional reactions and adapt to stressful situations or crises without lasting difficulties post-interaction.

Desired Qualifications:

• Experience working in a Veterinary Clinic

Flexible Work Locations:

While we love seeing everyone in the office, we are a hybrid workforce! Our Contact Center is able to hire full-time remote positions in all states other than Florida. Unfortunately, we are unable to hire in Florida & Canada unless you already hold an active Property & Casualty license.

 

Please apply to this link: