Information Services I

Working Title: Enterprise Service Desk Analyst

Job Opening ID: 3020211

Closing Date: November 12, 2021

Status: Regular, Full-time

Hiring Range: $2,738 - $5,000 monthly

Do you have a strong passion to change the world? Do you believe that you can make the lives of people better with technology? The State of North Dakota is seeking a candidate that has the passion to Empower People, Improve Lives, Inspire Success, and deliver world class technology through an Enterprise Service Desk Analyst role for North Dakota Information Technology (NDIT) and other state agencies. The successful Enterprise Service Desk Analyst candidate will be a leader who enjoys working with people in a collaborative environment, who can learn quickly in a rapidly changing technology landscape, and who embodies the core values that we follow as public servants for the State of North Dakota: Gratitude, Humility, Curiosity, and Courage. This individual will help fulfill State of North Dakota’s mission of empowering people, improving lives, and inspiring success!

Minimum Qualifications

Requires one of the following:

• Bachelor’s degree in computer science or closely related degree
• Associate degree in computer science or closely related degree, and two years of current and progressive related work experience that includes IT and customer service work
• Four years of current and progressive related work experience that includes IT and customer service work

Summary of Work 

Team ND is seeking an Enterprise Service Desk Analyst who is a self-motivated achiever who gains satisfaction from providing excellent customer service in a fast-paced environment with cutting edge technology. This position will be responsible for performing duties in the NDIT Service Desk. The Service Desk is a function that is critical to the whole concept of IT Service Management. The service desk is not only dedicated to providing excellent technical support but is tightly coupled with all of the IT processes and concentrates on the business needs of the customer and the enterprise.

Duties and Tasks:

• Manage an effort of continuous improvement that exceeds customer expectation while reaching for World Class IT service delivery.
• Drive innovation thru monitoring and evaluating emerging technologies to determine impact on services and feasibility of implementation; ensure a high level of technology solutions to best serve customers’ needs.
• Provide first and second tier service or support to a variety of government functions.
• Build strong internal customer relationships to ensure we are aligned to customer and business needs while prioritizing key initiatives.

• Provide basic troubleshooting of IT related problems relating to various applications and services.
• Perform on-call services.

Application Procedures

Please make sure that your resume includes information to demonstrate how you meet the minimum qualifications as posted.  Your work history will not be given credit if North Dakota Information Technology cannot determine that you meet the minimum qualifications.

All application material must be received on or before the closing date by 11:59 pm and must include the following documents:

• Resume

North Dakota Information Technology does not offer or provide sponsorships. Applicants must be legally authorized to work in the United States.

For more information or if you need an accommodation, please contact: Kari Sauer, North Dakota Information Technology: Email: itdjobs@nd.gov phone: (701) 328-1436, fax: (701) 328-3000 or TTY: 1-800-366-6888 or local at (701) 328-3190.

Job Announcement Status can be viewed at: http://www.nd.gov/itd/working-itd

• Learn more about NDIT at: http://www.nd.gov/itd
• Learn more about Employment Benefits at: https://www.omb.nd.gov/team-nd-careers/team-nd-benefits
• Visit North Dakota State government: http://www.nd.gov

Equal Opportunity Employer

The state of North Dakota does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services, and complies with the provisions of the North Dakota Human Rights Act.