Manager II

Working Title: Business Analyst Manager

Job Opening ID: 3020176

Close Date: November 9, 2021

Status: Regular, Full-time.

Hiring Range: $7,000 - $9,500 monthly

The State of North Dakota’s purpose is to Empower People, Improve Lives, and Inspire Success. North Dakota’s Information Technology organization asks itself “How might we deliver world class technology and service?” North Dakota Information Technology (NDIT) is seeking a candidate that has the same passion to Empower People, Improve Lives, Inspire Success, and deliver world class technology as a Business Analyst Manager for NDIT and other state agencies. The successful candidate will be a leader who enjoys working with people in a collaborative environment, who can learn quickly in a rapidly changing technology landscape, and who embodies the core values that we follow as public servants for the State of ND: Gratitude, Humility, Curiosity, and Courage.

Summary of Work

The state of ND has unified large portions of technology services across a number of agencies into one technology organization, creating a new technology landscape in its reach for World Class IT. As we continue to work on additional IT unification, reinventing government through technology, and partnering with our customers to meet business needs, our new Customer Success section has a vision for delivering transformational customer and state constituent experiences across all of state government in North Dakota. The Business Analyst Manager (BA Manager) will be accountable for co-designing, implementing, and launching a formal framework for repeatable BA engagements within NDIT and with our stakeholders. The successful incumbent will develop human-centric requirements elicitation approaches and work closely with peers across NDIT to ensure that we deliver high-quality technology solutions. The BA Manger will lead, coach and mentor a team of Business Analysts in development of end-user specifications. This position will work closely across other NDIT teams and stakeholders in a SCRUM-based IT environment focused on value-based customer outcomes. This position will report to the Chief Customer Success Officer.

Minimum Qualifications

Requires a bachelor’s degree in business administration, computer science, or a closely related field, and five years of current and progressively responsible professional-level work experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development. Previous work experience must include supervisory or management experience.

Preference given for candidates with the following experience and abilities:

• Understanding and practice in human-centered design techniques, and applying that to high quality Business Analyst artifacts.
• Clear understanding of key services management or development frameworks, such as ITIL/ITSM or SAFe (Scaled Agile Framework).
• Understanding of application development and software development life cycle concepts with a deep understanding of SCRUM methodology preferred.
• Ability to quickly learn complex enterprise architectures and apply that knowledge accordingly to accomplish BA goals.

Duties and Tasks

• Create a durable framework for Business Analysts to leverage in driving a consistent set of practices within the Business Analyst (BA) group at NDIT.
• Develop best practices on human-centered design and requirements elicitation to ensure that BA's are fully collecting both articulated and unarticulated needs from customers and users.
• Coach Business Analysts on best practices and supporting them in their day-to-day activities.
• Be a champion of change and cultural development for the Business Analyst team and broader NDIT community.
• Collaborate with NDIT leadership and SCRUM teams to ensure process alignment and artifact completeness within the overall engineering process.
• Manage an effort of continuous improvement that exceeds customer expectation while reaching for World Class IT service delivery.
• Drive innovation through monitoring and evaluating emerging technologies to determine impact on services and feasibility of implementation; ensure a high level of technology solutions to best serve customers’ needs.

Application Procedures/Comments:

Please make sure that your resume includes information to demonstrate how you meet the minimum qualifications as posted. Your work history will not be given credit if North Dakota Information Technology cannot determine that you meet the minimum qualifications.

All application material must be received on or before the closing date by 11:59 pm and must include the following documents:

• Resume

North Dakota Information Technology does not offer or provide sponsorships. Applicants must be legally authorized to work in the United States.

For more information or if you need an accommodation, please contact: Kari Sauer, Information Technology: Email: itdjobs@nd.gov phone: (701) 328-1436, fax: (701) 328-3000 or TTY: 1-800-366-6888 or local at (701) 328-3190.

Job Announcement Status can be viewed at: http://www.nd.gov/itd/working-itd

• Learn more about NDIT at: http://www.nd.gov/itd
• Learn more about Employment Benefits at: https://www.omb.nd.gov/team-nd-careers/team-nd-benefits

Visit North Dakota State government: http://www.nd.gov

Equal Opportunity Employer

The state of North Dakota does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services, and complies with the provisions of the North Dakota Human Rights Act.