Job for Veteran in Livermore, California:
Field Service Customer Support Engineer
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Field Service Customer Support EngineerFormFactor, Inc.Remote, Ca (San Jose)Former Veterans with Electronics Experience Encouraged to Apply - Training ProvidedWe are a fast-paced, agile, growing company that values diversity of thought and constantly strives for a more diverse, inclusive environment. We are looking for enthusiastic, talented individuals who can thrive in a changing and challenging environment.PURPOSE
Looking for candidate located in California Bay Area , must be within one-hour travel to a major US airport.Perform customer support activities in the field for complex probe stations and systems in North and South America. Provide on-site product installation, integration, service and customer training. Act as customer liaison to the Factory. Assume responsibility for customer satisfaction and promote and maintain positive customer relations. Use judgment in resolving customer issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide Technical telephone support and product troubleshooting.
- Assist in making product enhancement and modification recommendations.
- Assist with developing service policies and procedures.
- Interface with factory-based tech-support, sales applications, and engineering groups for product support.
- Assist in meeting Service Department goals and objectives.
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED- Technical college degree or equivalent, plus 3-5 years field service experience in Test & Measurement industry.
- On-wafer Probe station and wafer test applications knowledge highly desirable.
- Excellent communication and problem solving skills.
- Experience with refrigeration /thermal systems helpful.
- Experience using Agilent VNA or DC parametric analyzers (PNA/ENA, B1500, 4156) helpful.
- Routine bending, lifting 40 to 80 lbs, and heavier equipment with assistance.
- Ability to travel by car and or plane up to 75% (US Domestic) and some international.
- Valid Driver's License and a Clean Driving Record
Former Veterans with Electronics Experience Encouraged to Apply - Training Provided